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Reset your password

This page is a fill-in template for the app-first password reset flow.

Purpose​

Document how a user resets their password from the app when they cannot sign in or need to change a forgotten password.

Audience​

  • users who forgot their password
  • users recovering access after a failed login attempt
  • support teammates walking a user through recovery

Before you begin​

  • [Add whether the user must start from the logged-out state]
  • [Add whether the reset is email-based or uses another recovery method]
  • [Add whether the user needs access to the inbox on the same device]

Start in the app​

  1. [Describe the login or auth screen where the reset begins]
  2. [Call out the exact forgot password link or button]
  3. [Insert screenshot of the password reset entry point]

Step-by-step walkthrough​

  1. [Describe what information the user enters]
  2. [Describe how they request the reset]
  3. [Describe the message they should see after submitting]
  4. [Describe how they return from email or reset link back into the app]
  5. [Describe how they create and confirm the new password]
  6. [Describe the final success state]

What the user should see​

  • [Reset email or link confirmation message]
  • [Update password screen]
  • [Successful login or return-to-app state]

Troubleshooting​

  • [What to do if the email does not arrive]
  • [What to do if the reset link is expired or invalid]
  • [What to do if the app opens to the wrong screen]