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Reset your password

If you forgot your password, you can reset it directly from the sign-in screen.

Step 1 — Tap Forgot Password?​

On the sign-in page, tap Forgot Password? below the password field.

Sign-in page with the Forgot Password link below the password field

Step 2 — Enter your email​

Type the email address associated with your Opulence account and tap Send reset link.

Forgot password form with an email field and Send reset link button

Step 3 — Confirm the request​

You will see a confirmation message that password recovery instructions were sent to your email.

Confirmation screen showing recovery instructions have been sent

Step 4 — Open the reset email​

Check your inbox for the Opulence password reset email, then tap Reset Password.

Email from Opulence with a Reset Password button
tip

If the email does not show up right away, check spam or junk.

Step 5 — Choose a new password​

Enter and confirm your new password, then tap Update Password.

Choose a new password form with new password and confirm password fields

Step 6 — Sign in again​

Return to the app and sign in with the new password.

Home screen after signing in with the new password

Still blocked?​

If the reset link does not arrive or you still cannot access your account, contact the person coordinating your Opulence rollout and confirm the email address tied to the account.